Work and operating model
AI Operating Model
Build a way for AI to keep running sustainably once it's part of daily operations — not just a one-time rollout.
Why it matters
AI tools often launch smoothly, but six months later, with no one maintaining or updating the knowledge behind them, usage quietly fades. The operating model is about the long game: how does this keep working.
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What it delivers
- Define the long-term owner and maintenance cadence for AI-related work
- Build quality monitoring and exception-handling mechanisms so issues are caught in time
- Plan how knowledge and models get updated as the business changes
When it applies
Early results from an AI tool are good, but there's no long-term maintenance plan.
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