Work and operating model
Human-AI Collaboration Design
Clearly design what people and AI should each do — not vaguely "add AI to help."
Why it matters
"AI helps out" is too vague. Without a defined boundary, the team won't know how much to trust AI, or what they're still accountable for.
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What it delivers
- Based on task risk and complexity, define what AI can handle autonomously versus what needs human confirmation
- Design the specific handoff points and process between human and AI, avoiding accountability falling into a gap
- Provide practical guidance so the design is actually followed correctly
When it applies
When teams are each experimenting with AI on their own, with no shared sense of how far to let it run.
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