Work and operating model
Workflow Diagnosis
Before redesigning anything, see clearly how the current process actually runs.
Why it matters
The "official version" of a workflow and how it actually runs day to day often diverge. Without diagnosing that gap first, a redesign risks being disconnected from reality and hard to roll out.
02
What it delivers
- Interview the teams actually doing the work to reconstruct how the process really runs
- Identify bottlenecks, repetitive labor, and error-prone steps
- Determine which parts are — and aren't — suited to AI involvement
When it applies
Wanting to bring AI into a process but lacking a clear picture of where it's actually stuck.
NEXT STEP